Last updated: 29 December 2025
Use of the FlowVio platform ("the Service") implies full and unreserved acceptance of these terms. These provisions govern the contractual relationship between FlowVio and any professional entity ("the User") wishing to benefit from our management tools. Continued access to the Service constitutes acceptance of any updates to these terms.
FlowVio provides a SaaS (Software as a Service) infrastructure dedicated to optimizing business management (invoicing, inventory, CRM). With a view to constant improvement, FlowVio reserves the right to evolve the features, interface, or technical infrastructure of the Service, striving to minimize any impact on the User's operational experience.
The User retains full control and exclusive responsibility for their use of the Service. In this regard:
FlowVio is subject to an obligation of means regarding the availability of the Service. We implement the highest industry standards to ensure 24/7 access. However, the User acknowledges that technical contingencies inherent to the Internet and necessary maintenance operations may occasionally result in temporary interruptions, for which our liability shall not be engaged beyond any service guarantees specifically subscribed to.
All elements constituting the Service (source code, algorithms, design, structural databases) remain the exclusive property of FlowVio. The User benefits from a personal, non-transferable, and non-exclusive right of use for their internal needs. The User remains the sole owner of the commercial data (customers, products, sales) integrated into the platform.
To the extent permitted by law, FlowVio's global liability for any proven direct damage is expressly limited to the amount actually paid by the User for use of the Service during the twelve (12) months preceding the generating event. FlowVio disclaims all liability for indirect damages, such as loss of profit, loss of customers, or loss of data resulting from non-compliant use or force majeure.
The protection of your digital assets and personal data constitutes the cornerstone of our ethical commitment. This Privacy Policy details with transparency the technical and legal modalities under which FlowVio (hereinafter "the Processor" or "We") collects, processes, and secures data on behalf of its Users (hereinafter "the Controller").
In the context of using the FlowVio SaaS Service, a fundamental distinction is made in accordance with international data protection standards:
To ensure optimal delivery of the Service, we process the following categories of information:
Each data processing operation carried out by FlowVio rests on a specific legal basis:
FlowVio applies a "Security by Design" policy. Your data is not merely stored; it is fortified:
FlowVio relies on an ecosystem of rigorously audited technology partners (Cloud providers, transactional email services). We guarantee that each subsequent subprocessor complies with security standards equivalent to or higher than ours. No data transfer outside jurisdictions offering an adequate level of protection is performed without appropriate legal safeguards (Standard Contractual Clauses).
Your data is kept for the duration of your subscription, increased by the legal limitation periods. At the end of the contractual relationship, or upon express request for account closure:
This site and associated SaaS services (hereinafter collectively referred to as "the Platform" or "the Service") are edited and operated by the entity holding the relevant intellectual property rights (hereinafter "the Publisher"). Access to and use of the Platform imply unreserved acceptance of these provisions by any professional or individual user.
For reasons of commercial confidentiality and security, and in accordance with legal provisions applicable to digital services in the operation or pre-launch phase, the detailed identity of the natural or legal persons behind the editorial structure is held at the exclusive disposal of the competent judicial authorities, upon duly notified requisition.
The entire set of elements constituting the Platform is subject to international legislation on copyright, trademark law, and generally, on intellectual property. These elements include, but are not limited to:
Any representation, reproduction, modification, distortion, extraction, or total or partial exploitation of the Platform, by any process whatsoever and on any medium whatsoever, without the express prior authorization of the Publisher, is strictly prohibited and would constitute an act of infringement sanctioned by applicable intellectual property codes.
Data hosting and technical infrastructure are provided by world-class Cloud service providers, certified according to the strictest security standards (including ISO/IEC 27001, SOC 2 Type II). These infrastructures guarantee physical and logical data security (access control, power redundancy, anti-DDoS protection).
The Publisher implements a rigorous security policy, including encryption of communications (TLS) and sensitive data, in order to preserve the confidentiality and integrity of processed information. However, the User acknowledges that data transmission over the Internet involves inherent risks related to the very nature of the network.
The Platform is provided "as is" and "as available". The Publisher is subject to a general obligation of means regarding Service accessibility. Consequently:
The Publisher disclaims all liability for direct or indirect damages (financial losses, commercial prejudice, data loss) resulting from the use or inability to use the Platform, or fraudulent access by a third party to computer systems.
These Legal Mentions, as well as any question related to use of the Platform, are governed by the law of the Publisher's principal place of business. In case of dispute, and after failure of any attempt to find an amicable solution, express jurisdiction is attributed to the courts within the jurisdiction of this same place of establishment, notwithstanding plurality of defendants or impleader.
For any question related to the technical operation of the site, to report illegal or inappropriate content, or for any administrative requisition, users are invited to contact the dedicated support at the following email address: legal@flowvio.com.